CONTINUOUS DELIVERY

Best practice, quality assured services that apply industry-acknowledged service governance and controls to maximise engagement, deliver services, and continuously improve.

  •  Managed service transition and onboarding
  • 24-7 service operation
  • Ticket lifecycles managed and aligned to ITIL best practice
  • Proactive service management through optimised event management
  • First and second level remote support services
  • Field service management
  • Asset and configuration management
  • Contract management through service levels and key performance indicators
  • Vendor management
  • Quality assurance

Intelligent Change

Delivery that exceeds traditional outsourced services, supporting high-end technology platforms to enable transformative ICT. We inject capabilities via

  • Surveillance and analytics
  • Networking solutions
  • Wireless solutions
  • Energy via alternative energy
  • Infrastructure for data centres
  • Secured via comprehensive cybersecurity
  • Identity management solutions
  • Integrated business platforms
  • Retail solutions
  • Digital X and IoT

Continuous Improvement

Resources, skills and best practice-aligned processes for comprehensive service engagements

  • Centralised management
  • Proactive support
  • Remote support
  • Scheduled maintenance
  • Real-time monitoring
  • Simplified billing

Extensive Advantage

Drive sustainable business outcomes with seamless service integration that combines human skills with the world’s leading technologies.

  • Business activities in 54 African countries
  • Delivering solutions for African organisations since 1963
  • 49 000 global patents
  • More than 110 000 employees worldwide
  • 327 group companies in 169 countries and regions
  • Comprehensive solutions and services