Role: Server and Storage Technician
Reports to: Regional Operations Manager
Office location: Cape Town

Main purpose of the job

The primary role of the Server/Storage Support Engineer will be responsible for hardware troubleshooting, repairs, implementation (servers and storage) and integration of storage components such as HBA, Hard Disk Drives, Solid State Disk Drives, Enclosure sub-systems. The person should have minimum 5 years of experience working with server grade hardware and enterprise storage products.

Key Responsibilities

  • Experience in Server and storage hardware troubleshooting, repairs, system level configuration, implementation and support
  • Solid windows background for testing, diagnosis, and troubleshooting is a MUST
  • Perform trouble shooting, verification, and bug fixing of the platform under Windows Server
  • Implement and deliver technical solutions within required SLA timeframes
  • Develop and execute test plans and test tools, perform component and system validations and qualifications
  • Storage solution architecture and configuration recommendations including RAID group’s configuration, Pool sizing and performance calculations
  • Debugging hardware and firmware related issues and prepare failure analysis reports
  • Prepare test bench for analysis/simulation of hardware failures, compatibility and performance testing
  • Troubleshoot, Implement, configure and test SAN (FC/iSCSI, Infiniband(IB)) and NAS (CIFS/NFS) connected systems
  • Install, configure and maintain Microsoft Server based systemsApply/install system upgrades – hardware / software, patch management and system tuning
  • Uses various tools and applications record workload and events, such as time tracking and incident response /helpdesk systems/ service request applications
  • Works closely with vendors and other suppliers to solve warranty related issue or break fix
  • Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships and delivering high quality, value-added services that exceed customer expectations
  • Support of all the X86 physical and virtualized servers up to OS level
  • including patches, monitoring, troubleshooting, installation, configuration and fault resolution
  • Serve as the escalation resource for complex problems
  • Update/Resolve of all calls within required SLA timeframes.


  • Experience working with Microsoft Server Technologies
  • Expert in virtualization platforms such as Hyper-V and VMware
  • Extensive experience in Windows Systems Administration, TCP/IP
  • Networking and Storage solutions
  • Strong server hardware/software troubleshooting skills
  • Thorough understanding of FC/iSCSI and Infiniband(IB) technologies
  • Ability to troubleshoot hardware, software and performance issues on SAN’s
  • Continues update engineering skill with latest technology and understand relevant technologies and roadmaps, including hard drives (RAID), memory, CPUs, chipsets, controllers and storage arrays
  • Ability to design and troubleshoot systems including PCIe, DDR memory, Ethernet, SAS/SATA/SSD HDD’s, bus/architecture technologies and BMC/IPMI, BIOS subsystem
  • Experience with x86 processors, motherboards/system board configurations and multi-processor architecture
  • Understand thermal characteristics of the system and guide products through regulatory compliance
  • Strong troubleshooting and problem-solving skills at the Windows OS level and the system hardware level

Sever Hardware Requirements:

  • Hardware troubleshooting/repair knowledge on HP, IBM, Dell & NEC servers
  • Experience on using server management tools on HP, IBM, Dell & NEC servers
  • Extensive knowledge on RAID technology/implement & management
  • Rack and blade Servers: Dell, IBM, Huawei, HP and NEC
  • Storage Area Networks: SAN’s
  • Hardware troubleshooting/repair knowledge on NEC and Huawei OceanStor storage solutions
  • Creating disk domains, Virtual Disk creation and Presentation
  • Adding Hosts
  • Configuring of Zoning and Mappings

Software Pre-requisites:

  • Windows Server 2003 / Server 2003 R2 / Server 2008 / Server 2008 R2 / Server 2012 R2 and Server 2016
  • Windows Hyper-V
  • VMware.


  • Matric certificate (grade 12)
  • Valid code driver’s license

Closing Date

28 April 2022

Your application must include:

An updated CV, motivational letter and relevant certificates.